In Your ILLiad account, you will notice different status messages for your requests. Here is a guide to those status messages:
What It Means
Awaiting Conditional Processing
A potential lender has sent us a question about your request. We respond to those questions as soon as possible to expedite the receipt of your item.
Awaiting Copyright Clearance
We are reviewing your article or book chapter request to determine if copyright fees must be paid to obtain a copy. Not to worry though, all of those copyright costs are covered by Franklin & Marshall College Library!
Awaiting Customer Contact
Your item is ready, and a notification email will be sent to you momentarily.
Awaiting Post Receipt Processing
Your item has arrived, and we are preparing it for pick-up!
Awaiting Request Processing
ILL staff have not yet processed/viewed your request.
Awaiting Unfilled Processing
Your item was sent to potential lenders, but none of them could fill the request. We will continue to try to obtain the item for you until we have exhausted all resources.
Cancelled by Customer
You have cancelled the request.
Cancelled by ILL Staff
An ILL staff member has cancelled the request. The cancellation reason will be available in the request information, and you can email us if you have any questions about the cancellation.
Checked Out to Customer
The item is currently checked out to you in ILLiad.
Delivered to Web
Your ILL article has arrived and is available in your ILLiad account. Look under "Articles Available to Download" to access the item. The item will be available in your account for only 30 days, so be sure to download or print a copy as soon as possible.
Your request has been completed. You can view completed requests under "Your Request History."
Your request has been sent to possible lending libraries.
If you have a question about an ILL request, please contact us at email@example.com or by phone at 717-358-4224.